Privacy Policy/Security

Privacy Policy

Your privacy is important to us!

Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned out!  Any information you provide will beheld with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or e-mail us.  We will not sell our customer information to any third party under any circumstances or for any reason. Our shopping cart, including credit card information is secure. If you wish to be removed from our mailing list at any time, please contact us via e-mail or mail.

Information We Collect

We may collect two types of information from users of the Site:"personally identifiable information" which means any information by which a user can be personally identified (such as name, e-mail address, mailing address, phone number, billing and account number, credit card information, and other information incidental to providing goods and services).  The site also collects information regarding which parts of our site you have visited, and what features you use most.  We also collect such information from other users of our site who have not provided personally identifying information.

Your Safety Matters!

At Timoteo LLC, we take the protection of your privacy seriously. We use the information we collect strictly to improve the quality of your shopping experience and we never rent, trade or sell your private information to others.  We also use the highest encryption standards available through an SSL certification.

Timoteo.net and Cellblock13.net privacy policy provides you with the information and policies regarding our information collection process and our privacy protecting assurance and how we use this information. By using the Timoteo.net and Cellblock13.net sites, you agree to the conditions of this privacy policy.

Information We Collect

Each time a user visits Timoteo.net or Cellblock13.net , certain information is collected. That information is specific to your visit and whether you browse, shop or register. Depending on those actions, different unique information is gathered. The below information details the types of information we collect, how it is gathered and what is done with it.

IP Address, Cookies, Pixel Tags and GIFs: Non-Identifying Info

Part of each visit to Timoteo.net or Cellblock13.net  is registered through an IP address that may help us diagnose issues with our servers and correct errors. Your IP address also allows us to gather broad, non-personal demographics that help us to analyze traffic patterns and how our site is browsed.

Cookies allow you to use the shopping cart on our site. Without cookies one cannot order from Timoteo or Cellblock 13 online. Cookies are alpha numeric identifiers transferred from our site to your computer so that we may identify you when you visit. These files also provide sales data thereby helping us serve you more efficiently.

Most computers are pre-set to accept cookies. You can opt to have your computer warn you each time cookies are being selected or you can opt to deny cookies.  If you refuse the acceptance of cookies on your computer, you will not be able to complete an online order with us.

In order to monitor the success and usage of our email marketing campaigns, Timoteo, LLC may implement 'message format' or 'message open' sensing technology.  These technologies require pixel tags or clear gifs which are unseen to the user, but send the appropriate information to our tracking system. This information allows us to identify if your email accepts HTML or text only emails so that we may send you the appropriate format.

Registration & Order Information

Timoteo.net and Cellblock13.net uses a registration process and order form so that you can purchase online, request information and receive service from us.  Your personal contact information (i.e. name, email address, telephone number, mailing address and etc.) is used to send you your order and to fulfill marketing programs.

Credit card information is completely secure and protected and collected for the sole purpose of billing you for your purchase.

Users may browse our products and information without registering.  Registration is optional and only required to shop online.


How We Use and Share the Information We Collect.

Your information is only used to complete your order and for Timoteo, LLC direct marketing purposes, if you have opted for this feature.

Should you select the optional opportunity to receive emails from us about current offers and incentives, we will also use your email for this purpose. If you have not selected this option, you will not receive promotional emails.  If you have opted to receive promotional email, you may choose to remove this feature from your account at any time and the emails will be stopped.

Your contact information may also be used should we ever need to contact you regarding your order.

Gift certificates and gifts also require that information to ship to third parties. This information receives the same courtesy detailed above for our customers.

Communications from TIMOTEO& CELLBLOCK 13

Timoteo, LLC offers many modes of communication to our customers.  Timoteo, LLC also reserves the right to communicate with our registered users regarding their order should the need arise.


Communication Regarding Transactions & Account Maintenance


Timoteo, LLC communications include order confirmations, order updates, problems with orders, delivery issues (as-needed) and management of accounts (should issues arise).


Changes to Privacy Policy


Timoteo, LLC's privacy policy was last updated on March 13,2013. Timoteo reserves the right to amend or append this policy at any time by posting those revisions on your site. Any changes will only affect information collected after this post date unless otherwise stated.


Questions?

Timoteo, LLC invites you to contact us should you have a question or would like to express a concern regarding our privacy or security policies.  Please email us at customerserv@timoteo.net and a customer service associate will respond to you in a timely manner. You may also call us at 213-748-3495.

 

SECURITY POLICY

At Timoteo LLC, your security is our first priority. We are committed to protecting the privacy of our customers and using the information responsibly and only for the purposes defined in our registration process. Our state-of-the-art software and ensures that information shared with Timoteo.net and Cellblock13.net is secure and private.

We guarantee that every transaction you make at Timoteo.net and Cellblock13.net will be safe.  Many thousands of customers have successfully shopped online with us without issue or concern. When you shop online with us, you will join the ranks of those who have been pleased with our customer service.

Our Secure Sockets Layer (SSL) is among the best available for secure online transactions. We exceed all industry standards in securing transactions, encrypting all credit card information, name, address and other personal info so that it cannot be read as the information travels over the internet. These measures provide strong security to prevent the loss, misuse and alteration ofthis information.


Password Security

As an additional element of our security efforts, Timoteo requires you to create and use a customer username and password. This information is required to sign in and shop online with us.  We strongly recommend that users select a password that is difficult to guess(in other words, do not use your name, birth date or other familiar phrases).We suggest you keep this information private and not leave it accessible to others. If you share an office or work-space, do not leave your password available in a document or other public arena.

If you happen to forget your password, please click the link 'Forgot Password?' and follow the instructions. Our Customer Service department will ensure that you receive a note to the email you used when you registered.  If you would like to change your password, simply enter 'My Account' and follow the prompts to change your information.


Safe Shopping 

Federal law ensures that a credit card user will not be liable for charges in excess of $50.00 that result from the unauthorized use of that card.  Debit cards have similar protections. While some exceptions do apply, it is required that users comply with credit card rules and regulations. Please take the time to review your cardholder policy for more details on this subject. 


Alternate Shopping Options

Timoteo, LLC stands behind its commitment to secure online shopping. However, if you are still uncomfortable shopping online, we invite you to call us and place any order over the phone. 


Change to Security

Timoteo, LLC  security policy was last updated on March 13, 2013.  Timoteo,LLC reserves the right to amend or append this policy at any time by posting those revisions on our site. Any changes will only affect informationcollected after this post date unless otherwise stated.


Contact Us

Timoteo, LLC

Attn: Customer Service

2710 S. Broadway

Los Angeles, CA 90007

info@timoteo.net

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