Privacy Policy
Your Privacy is Important to Us!
Any and all information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned out! Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or e-mail us. We will not sell our customer information to any third party under any circumstances or for any reason. Our shopping cart, including credit card information, is secure. If you wish to be removed from our mailing list at any time, please contact us via e-mail or mail.
Information We Collect
We may collect two types of information from users of the Site: "personally identifiable information," which means any information by which a user can be personally identified (such as name, email address, mailing address, phone number, billing and account number, credit card information, and other information incidental to providing goods and services). The site also collects information regarding which parts of our site you have visited and what features you use most. We also collect such information from other users of our site who have not provided personally identifying information.
Your Safety Matters!
At Timoteo LLC, we take the protection of your privacy seriously. We use the information we collect strictly to improve the quality of your shopping experience and never rent, trade, or sell your private information to others. We also use the highest encryption standards available through an SSL certification.
Timoteo.net and Cellblock13.net privacy policy provides you with information and policies regarding our information collection process and our privacy-protecting assurance and how we use this information. By using the Timoteo.net and Cellblock13.net sites, you agree to the conditions of this privacy policy.
Information We Collect
Each time a user visits Timoteo.net or Cellblock13.net, certain information is collected. That information is specific to your visit and whether you browse, shop, or register. Depending on those actions, different unique information is gathered. The below information details the types of information we collect, how it is gathered, and what is done with it.
IP Address, Cookies, Pixel Tags, and GIFs: Non-Identifying Info
Part of each visit to Timoteo.net or Cellblock13.net is registered through an IP address that may help us diagnose issues with our servers and correct errors. Your IP address also allows us to gather broad non-personal demographics that help us analyze traffic patterns and how our site is browsed.
Cookies allow you to use the shopping cart on our site. Without cookies, one cannot order from Timoteo or Cellblock 13 online. Cookies are alphanumeric identifiers transferred from our site to your computer so that we may identify you when you visit. These files also provide sales data, thereby helping us serve you more efficiently.
Most computers are pre-set to accept cookies. You can opt to have your computer warn you each time cookies are being selected, or you can opt to deny cookies. If you refuse the acceptance of cookies on your computer, you will not be able to complete an online order with us.
In order to monitor the success and usage of our email marketing campaigns, Timoteo LLC may implement 'message format' or 'message open' sensing technology. These technologies require pixel tags or clear gifs, which are unseen to the user but send the appropriate information to our tracking system. This information allows us to identify if your email accepts HTML or text-only emails so that we may send you the appropriate format.
Registration & Order Information
Timoteo.net and Cellblock13.net uses a registration process and order form so that you can purchase online, request information, and receive service from us. Your personal contact information (i.e., name, email address, telephone number, mailing address, etc.) is used to send you your order and to fulfill marketing programs.
Credit card information is completely secure and protected and collected for the sole purpose of billing you for your purchase.
Users may browse our products and information without registering. Registration is optional and only required to shop online.
How We Use and Share the Information We Collect
Your information is only used to complete your order and for Timoteo LLC direct marketing purposes if you have opted for this feature.
Should you select the optional opportunity to receive emails and SMS Text from us about current offers and incentives, we will also use your email and phone number for this purpose. If you have not selected this option, you will not receive promotional emails. Upon purchase, by default, you have opted in to receive promotions from us; you may choose to remove this feature from your account at any time, and the promotions will be stopped.
Your contact information may also be used should we ever need to contact you regarding your order.
Gift certificates and gifts also require that information to ship to third parties. This information receives the same courtesy detailed above for our customers.
Communications from TIMOTEO & CELLBLOCK 13
Timoteo LLC offers many modes of communication to our customers. Timoteo LLC also reserves the right to communicate with our registered users regarding their order should the need arise.
Communication Regarding Transactions & Account Maintenance
Timoteo LLC communications include order confirmations, order updates, problems with orders, delivery issues (as needed), and management of accounts (should issues arise).
SMS Marketing Communications
By purchasing from Timoteo, you consent to receive automated SMS text messages from Timoteo LLC for marketing purposes, including promotions, offers, and updates related to our products and services. These messages will be sent to the phone number provided during your transaction. Message frequency may vary, and message and data rates may apply. SMS messages are sent through Klaviyo, our third-party service provider, who assists us in managing and sending SMS promotions.
Opting Out of SMS Marketing
You may opt out of receiving SMS marketing messages at any time. To opt out, reply 'STOP' to any SMS message received from us or contact us directly at [email address or phone number]. Upon opting out, you will receive a confirmation message, and no further promotional SMS messages will be sent to your phone number.
Sharing of Information with Third Parties
To facilitate our SMS marketing campaigns, we share your phone number with Klaviyo, a third-party service provider that assists us in managing and sending SMS messages. Klaviyo is required to protect your information and use it only for the purposes specified by Timoteo LLC. We do not sell, rent, or otherwise disclose your personal information to any other third parties for their independent marketing or commercial purposes.
Security of Your Information
We use industry-standard security measures, such as encryption and secure servers, to protect the information we collect, including your phone number, against unauthorized access, alteration, disclosure, or destruction.
Changes to Privacy Policy
Timoteo LLC's privacy policy was last updated on August 29th, 2024. Timoteo reserves the right to amend or append this policy at any time by posting those revisions on our site. Any changes will only affect information collected after this post date unless otherwise stated.
Questions?
Timoteo LLC invites you to contact us should you have a question or would like to express a concern regarding our privacy or security policies. Please email us at customerserv@timoteo.net, and a customer service associate will respond to you in a timely manner. You may also call us at 213-748-3495.
Contact Us
Timoteo LLC
Attn: Customer Service
2710 S. Broadway
Los Angeles, CA 90007
Email: info@timoteo.net
Phone: 213-748-3495
Security Policy
At Timoteo LLC, your security is our first priority. We are committed to protecting the privacy of our customers and using the information responsibly and only for the purposes defined in our registration process. Our state-of-the-art software ensures that information shared with Timoteo.net and Cellblock13.net is secure and private.
We guarantee that every transaction you make at Timoteo.net and Cellblock13.net will be safe. Many thousands of customers have successfully shopped online with us without issue or concern. When you shop online with us, you will join the ranks of those who have been pleased with our customer service.
Our Secure Sockets Layer (SSL) is among the best available for secure online transactions. We exceed all industry standards in securing transactions, encrypting all credit card information, names, addresses, and other personal info so that it cannot be read as the information travels over the internet. These measures provide strong security to prevent the loss, misuse, and alteration of this information.
Password Security
As an additional element of our security efforts, Timoteo requires you to create and use a customer username and password. This information is required to sign in and shop online with us. We strongly recommend that users select a password that is difficult to guess (in other words, do not use your name, birth date, or other familiar phrases). We suggest you keep this information private and not leave it accessible to others. If you share an office or workspace, do not leave your password available in a document or other public arena.
If you happen to forget your password, please click the link 'Forgot Password?' and follow the instructions. Our Customer Service department will ensure that you receive a note to the email you used when you registered. If you would like to change your password, simply enter 'My Account' and follow the prompts to change your information.
Safe Shopping
Federal law ensures that a credit card user will not be liable for charges in excess of $50.00 that result from the unauthorized use of that card. Debit cards have similar protections. While some exceptions do apply,