Underwear and items sold on sale or at a discount cannot be exchanged or returned.
Return or exchange any unworn or unwashed merchandise by mail. Returns made within 30 days of the order delivery date will be issued a refund less shipping to the original form of payment. The merchandise must be unworn and have all tags and be in the original packaging.
If you feel your item is damaged or defective please contact us directly at firstname.lastname@example.org and include pictures and any relevant information and we will get back to you within 4-5 business days.
Returning by mail?
Hold on to your product packaging for return shipping and email us at email@example.com or call us at 213-748-3495 for a RA no.
Address your package to:
1626 S. Central AvenueGlendale, CA 91204
Use a trackable and insured shipping method to return your package, with your order number clearly printed on your shipping label. We do not accept COD returns. You will also receive an email once your return as been processed (make sure to check your spam folder). Once processed, please allow 1-3 business days for refunds to be credited back to your original form of payment.
Please allow 1-2 weeks from the time you mail your return/exchange for it to be processed. We will email you once it is processed. If you've requested an exchange, we will waive the standard shipping fee on your new order if it is shipping to the US. If you would like to expedite the exchange process, please return your original item and place a new order for the item you want.
If you've lost your packing slip and you are the original purchaser, log in to your Timoteo/CellBlock13 account and click on Order Status. Click on the order you wish to return, print out the Order Summary page and include it with your return. You can also check the e-mail order confirmation you received from us. Please provide either the order number or the name of the purchaser and shipping address so we are able to locate the original order.
Please note: Timoteo, LLC is not responsible for any returns that are lost or stolen while in transit.